repeated crashing

hi there, sorry about that, i'm not the best with navigating the forums on here. i am playing on PC - a Windows 11 gaming laptop. i just got it actually, and it is an Acer Nitro 5. so all the crashes the last few days were really shocking for me until i realized i wasnt the only one.

thank you @crinrict 🙂 yes, i just grabbed the DxDiag and attached it to my original post here. please let me know if anything else is needed.

@friedn00dles666  All the crashes listed in your dxdiag are from Sims 3, and they're all because of the Alder Lake issue covered here:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11057820#M248615

If you'd like to get Sims 3 running, choose one of the workarounds in the accepted solution on page one and apply it to TS3W.exe, with the W.

For Sims 4, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, or the most recent Sims 4 error listed.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

If you don't remember exactly when Sims 4 last crashed, and you don't see any entries that mention Sims 4, run the game again, and after it crashes, look again.

oops, i am so sorry about that. i reckon you can see there i switched from one game to the other while waiting for a solution overnight. to be quite clear I had found a workaround and am all good on sims 3 on my own, despite what my dxdiag attachment offered there accidentally lol.

as for the Sims 4 problem at hand, i tried the command you wrote out and pulled up the reliability monitor with no issues, but i can't seem to find Sims 4 in the list as i'd set TS4 aside when the issues hit their peak now about 48 or so hours ago. I will make a note to return to this post to provide that information once i have a chance to sit down and load up my game again.

i appreciate your patience on this matter. i've never had to post so much to here over the years before this issue now so i am still learning my way around.

adding onto this as I have also been having the same issue ever since the latest patch fix. removed all mods (only had 1 to begin with, mcc) and my game will still grind to a halt within 15 min or so of it running. this is the same issue for all 5 of my crashes:

@cccanrock  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know if you've noticed any pattern to the crashing, whether it's what you see on-screen immediately before or what you or your sims are doing in-game at the time.

@puzzlezaddict hi there, i'm back again today with the info you requested from the reliability monitor. i had time to run the game for awhile and today the crash happened because i asked a young adult mermaid sim to change her infant's diaper. so again it's different than the other times it's so weird.

here is the pasted info from the error report:

Source
The Sims™ 4

Summary
Stopped working

Date
‎12/‎17/‎2023 2:20 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.103.315.1020
Application Timestamp: 65774ca1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.103.315.1020
Fault Module Timestamp: 65774ca1
Exception Code: c0000005
Exception Offset: 0000000000a49875
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a99e
Additional Information 2: a99ec5c30fe8f320ee503e391b2b4eb8
Additional Information 3: fc03
Additional Information 4: fc0341d540af517f1d0e034318a7d98c

Extra information about the problem
Bucket ID: 56c3209f3167bc679fb3f37aa7013108 (2284437144120406280)