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bananaemilk's avatar
bananaemilk
5 years ago
Solved

[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

Heya! Just got off of web chat from EA, their support was awesome however it didn't work. I was wondering whether anybody here (EA official or not) could offer further support as the webchat fun...
pc
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi everyone!

    The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you. 

    /Kent

bananaemilk's avatar
bananaemilk
5 years ago

Only the "Country Kitchen" kit. We bought two of them, Bust the Dust and the one I mentioned before but Bust the Dust one downloaded perfectly fine!

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @bananaemilk looks like there's an issue with that kit. I have the same on mine. I was able to download it a few days ago but now it says I have to re-buy it.

    Could download https://www.ea.com/ea-desktop-beta and see if it works there ?
    • bananaemilk's avatar
      bananaemilk
      5 years ago
      @crinrict I feel better knowing that it's not just my origin being mucky then! Thanks, I'll try and download EA Desktop to see if it fixes anything 🙂
      • bananaemilk's avatar
        bananaemilk
        5 years ago
        Mini Update: Downloaded EA Desktop, says I can download the kit there however after I press it, it gives me an error that the action can't be completed.

        Conclusion: it's on EA's side, not mine. 🙂
    • tinaclark75's avatar
      tinaclark75
      Rising Novice
      5 years ago

      I'm having the issue with Bust the Dust and I am able o play on the EA Beta

      • SimQARobo's avatar
        SimQARobo
        Icon for EA Staff rankEA Staff
        5 years ago

        @tinaclark75 

        Have you tried restarting EA Desktop?

    • AlyaSerpens's avatar
      AlyaSerpens
      5 years ago

      I got all three kits and they all downloaded + paranormal that I bought at the same time.  Only now it says that I don't own the Throwback Fit Kit.  I'm waiting for chat with an EA rep, but it's late and I have work tomorrow so I'll have to give up on that.  I hope they push a fix thru.  Any help is appreciated. 

  • tinaclark75's avatar
    tinaclark75
    Rising Novice
    5 years ago

    I'm having the same issue but it's with Bust The Dust

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