royalty and legacy pack not showing up

SO, i bought the Royalty and legacy pack today, and in the EA app it says i've bought it as well. But when i launch the game, its no where to be seen. I've restarted the ea app, did the stuff with th...

downloads

expansion packs

missing content

puzzlezaddict

Hero+

19 days ago

aname1024 Okay, everything is in the correct location. So please delete all three EP21 folders in your screenshot. You'll need to close the EA App and kill the EABackgroundService in the Task Manager's background processes list first. Then clear the App's cache (again):

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Repair the game again, and reinstall the pack.

aname1024

Rising Novice

19 days ago

unfortunately that didn't work (i followed your instructions to a T)