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Paramorame93's avatar
Paramorame93
10 months ago
Solved

Sims 4 - Game License Invalid

So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @Paramorame93  The EA App may be the issue here, not Sims 4.  So try force-updating it.  Go here:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    and launch the EAUpdater.exe.  Let me know both whether this fixes the Sims 4 error and whether the App now loads normally.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

@Gizmo86  After you removed the License folder, was a new one created when you tried to launch Sims 4?  If so, is there a new file inside, or is the folder empty?

Do you have any other EA games installed, and if so, can you play them, and does trying to launch them create a new License folder and/or a file inside?

If you don't own another EA game, Apex Legends is free to play.  It's a bit of a large download, but it would be a useful test if your download speeds are reasonable and your computer has the space to install it.

Gizmo86's avatar
Gizmo86
5 months ago

@puzzlezaddict the folder was empty, I have sims 3 and sim city and they are working fine.. It just seems to be sims 4.. When I moved the license folder the same thing came up with sims 3 but then I moved the folder back and it worked.

Unfortunately I don't think I will have the space so I won't be able to try that but I'd be keen to see if someone else with the same issues maybe can

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 months ago

    @Gizmo86  Sims 3 is enough of a test to tell me what I wanted to know.  I'll ask around for more ideas.

    In the interim, could you try playing both games in a new admin Windows account?  Make it local, as in, don't link it to your Microsoft account; you should have the option to say "I don't know this person's email" and "continue without an email account" or similar.  Move the License folder to the desktop in the old account before testing in the new one, and please do try both Sims 4 and 3.

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