Sims 4 bundle not showing up in game despite shown as downloaded in Origin

Hi @QueenSunday,

Origin seems to be in a playful mood for you today, let's try to get it to a 'focused' mood instead 😉

We are going to clear Origin cache, ok? Please, follow these steps:

1. First, make sure you can view hidden files and folders:
   1. Hit the Start button (or press Win + X for Windows 10).
   2. Click on Control Panel.
   3. Click on Appearance and Personalization, then Folder Options.
   4. Click the View tab.
   5. Under Advanced settings, click Show hidden files and folders, and click OK to save the change.
2. If Origin is running, close it by clicking Origin in the menu bar then Exit.
3. Click Start, then Computer, then double-click (C: ) to open the C:\ drive
4. Open the ProgramData folder, then the Origin folder, and delete all the files and folders inside it except for LocalContent.
   1. If you’re on Windows XP  you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
5. Go back to C:\: 
   1. Open the Users folder,
   2. Open the folder with your  username, 
   3. Open AppData, 
   4. Then Roaming, 
   5. Then Origin
      •  Delete all the files and folders inside.
6. Go back to the AppData folder: 
   1. Open the Local folder, 
   2. Open the Origin folder
      • Delete all the files and folders inside.

Once done, open your game and try again. Are your packs showing as installed in-game now? 🙂

-Mai

@EA_Mai I was praying for this to work, unfortunately it did not. Still getting the same message ☹️

Forgot to take out my mods and it worked! Guess it doesn't like something in there. Thanks for your help!

I also noticed that my packs are not downloaded when I go to play offline. Origin is very frustrating. Sometimes the packs are downloaded sometimes not *sigh*

Hi @QueenSunday,

Glad you found out packs didn't show in-game due to mods!

Please, open your game once while online, with all the packs you want installed and with your mods removed. Once you get to main menu, you can close it again and set Origin as offline. Even if those packs don't show as downloaded in Origin when you are playing offline, could you check if the content of those packs appears in-game now?

Good luck! 🙂

-Mai

@EA_MaiI tried to open up the game again and the packs are still showing up as not downloaded again. I cleared the origin cache, repaired and updated the games and still not working. I am still playing without mods. 

Hi @QueenSunday,

Do you have all the packs in the same EA Account? If not, that would explain why they are not showing as installed in-game - all the games need to be in your same account to be able to play with all of them.

-Mai

@EA_Mai Interesting. On the origin website the bundle items I bought show up as owned and I have the option to purchase as a gift. However, with the Sims 4 base game I'm just getting the option to buy. I originally installed the base game via CD. Would origin even notice CD installs as being owned? If so then I guess I probably have another account. But I was able to play with the bundle content only twice since installation.

Hi @QueenSunday,

During the installation of The Sims 4 base game, you are asked to log into your EA Account and to redeem your code, so the game is registered in your account and Origin knows you own it.

Which are the games in the bundle that you can see as 'owned'?

-Mai

@EA_Mai City Living, Bowling Stuff and Dine Out are shown as owned on the origin website. 

Hi @QueenSunday,

Please, go to C:\Program files (x86)\Origin Games\The Sims 4 folder. Can you see a EP03 folder in there?

If not, as you mention the games are showing as not downloaded in Origin, could you try to download and install The Sims 4 City Living again?

After Origin is done, could you check if the EP03 is now in C:\Program files (x86)\Origin Games\The Sims 4 ?

Thanks,

-Mai