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QueenSunday's avatar
QueenSunday
Rising Rookie
8 years ago
Solved

Sims 4 bundle not showing up in game despite shown as downloaded in Origin

Packs are showing up as downloaded in origin and owned in the game. However the game is still telling me that the uninstalled packs are downloading and to check origin for progress. I check origin in...
pc
  • QueenSunday's avatar
    QueenSunday
    8 years ago

    @EA_Mai Well I tried reinstalling and I'm still having the same issue. 

    Did some more research and found that it was a firewall issue. McAfee wasn't allowing enough access. Thanks for all your help!

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Ok, @QueenSunday, no worries, that means we are checking in the wrong place. C:\Program Files\Origin Games\The Sims 4 is the default location but that doesn't mean it can't be changed 😉

So let's see where your Origin is installing the games!:

  1. Open Origin client, and log in if you aren't already.
  2. Click the Origin menu and select Application Settings.
  3. Go to Installs & Saves tab.
  4. Under 'On your computer' section, check the 'Game librarly location'. This is where your games are being installed and where you should go to look for The Sims 4\EP03 folder

Can you find it there?

-Mai

QueenSunday's avatar
QueenSunday
Rising Rookie
8 years ago

@EA_Mai Origin is saying it should be under Origin Games but I found it under the Electronic Arts. Weird! Should I try and reinstall under Origin Games? 

  • QueenSunday's avatar
    QueenSunday
    Rising Rookie
    8 years ago

    @EA_Mai Well I tried reinstalling and I'm still having the same issue. 

    Did some more research and found that it was a firewall issue. McAfee wasn't allowing enough access. Thanks for all your help!

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    It's great to read that, @QueenSunday!  Thanks for sharing with us which was the solution for you, it might help other Simmers with your same issue!

    Enjoy your games! 🙂

    -Mai

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