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Vetti666's avatar
Vetti666
7 years ago

Sims 4 Crashes after 5 minutes of play

Sims 4 constantly crashes within five minutes of trying to play on a lot or when in a world. I'm playing off a fresh install of Windows 7, as I was having the same problem on Windows 10 and wanted to eliminate an bad OS update on 10 as a problem. Game is also fresh install, no CC, no old saves, items in tray ect. I have the following Expansions/Game Packs/ Stuff Packs:

Expansions: 

Get to work

Get Together

City Living

Seasons

Get Famous

Game Packs: 

Outdoor Retreat

Spa Day

Parenthood 

Vampires

Stuff Packs

Backyard Stuff

Cool Kitchen Stuff

Luxury Party Stuff

Perfect Patio Stuff

Romantic Garden Stuff

Spooky Stuff

Vintage Glamour Stuff

Video Card is an RX 480 and is running the newest optional driver 19.5.1 as World of Warcraft won't run on anything but the latest driver. Clean install of the driver, updated just yesterday after removing previous driver with DDU in safe mode. Peripherals include a Steel Series Merc Stealth keyboard, updated to the latest Z engine driver and my mouse is a Logitech Proteus Core. Have attached DXdiag to the post. Hardware is not an issue here, everything has been tested multiple times and is nearly brand new in most cases. Power supply, ram, mb, hdd, and ssd, gpu, all functioning as intended on other launchers such as Steam. Steam games also run without issues. 

I have done the following:

Clean "Hard" uninstall of Origin.

Reinstall of Origin

Re-download/repair of base game /expansions

Tried running Origin/Sims 4 in Clean Boot

Tried running Origin/Sims 4 in 64/32 bit versions (same result)

Clean OS 

Redownload C++ files needed to run the Sims 4/ Origin. Reinstalled them just in case of corruption. 

Ran Games without the origin features enable.

Disabled all unnecessary origin features.

Played in offline mode with updates disabled (after the game had fully updated and files had checked out in verification ) (Same result)

Disconnected  from the internet as that sometimes causes origin to keep trying to connect even though I put it in offline mode.

Not installing origin game folder in Program files, as it is said to have conflicts at times. Its currently installed on my D drive which has up to 1T of space and nothing but WoW and Crusader Kings II currently installed on it. 

Installed Origin in its own folder on D as well not in program files. 

Document Files for User are also stored on D. 

Made exceptions for every Origin folder on the computer in AVG. I'm running internet security the latest version not free. 

Windows defender is turned off.

Disabling sound, to try and see if it was a sound driver conflict. I am running the latest realtec driver and my logitech Z623 sound system has no drivers.

The crashes are either a black screen/freeze that never recovers and forces me to hard boot, (holding down power key to force a restart); at which point I boot in safe mode to rebuild the directory before restarting and going back to the actual live OS. Or it simply freezes and I can open the task manager and force the program to close. During option two I get "The sims 4 has stopped working" windows notification. 

At this point I'm really at wits end on what could be causing this issue I'm hoping someone here can help me out. I would really just like to play again.

pc

19 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

    For testing purposes please disable AVG (while not connected to the Internet) and see if that works.

    If none of the above works please post the contents of the lastcrash.txt file in a spoiler tag (Yellow icon in compose window) you can not attach this file.

  • Vetti666's avatar
    Vetti666
    7 years ago

    I have no mods or CC installed. It is clean with only base game and expansion/game/stuff pack things installed. I disabled Avg as advised while not connected to the internet and ran the game, with origin in offline mode and origin in game disabled as well as all unnecessary origin features. Got the Sims 4 has stopped working crash in 5 minutes again. Will post last crash in next post.

  • Vetti666's avatar
    Vetti666
    7 years ago

    Lastcrash.txt is too large and exceeds the character limit, what would you suggest I do now?

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    Put it on a filesharing site such as Onedrive or dropbox and post a link.

  • Vetti666's avatar
    Vetti666
    7 years ago

    Alright I will try that when I  get back from traveling, thank you for your continued support. 

  • Vetti666's avatar
    Vetti666
    7 years ago

    I tried to run it in windowed mode, it locked up five minutes in, I was forced to hard boot the pc. Was on a lot trying to build a starter home like all the other tests I've done. 

  • Vetti666's avatar
    Vetti666
    7 years ago

    After further testing I've finally gotten it to give me something that might help narrow it down:

    Problem signature:
    Problem Event Name: BEX64
    Application Name: TS4_x64.exe
    Application Version: 1.51.77.1020
    Application Timestamp: 5cb67038
    Fault Module Name: TS4_x64.exe
    Fault Module Version: 1.51.77.1020
    Fault Module Timestamp: 5cb67038
    Exception Offset: 0000000000ddc9e8
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 6fb1
    Additional Information 2: 6fb1333389b017bb6a54a7b3cfd95d60
    Additional Information 3: 9a8d
    Additional Information 4: 9a8dee8d5c0cc15fae4d8ae305b61b21

    I am running all the latest drivers, and even got the game to play nice for a whole day, but now the crashing is back and it gives this error specifically. No freezing, or black screen now. I've made sure to run the 64 bit exe as administrator and have it checked to run in compatibility mode for windows 7. No mods or CC as before. All of the options for origin are turned off. Origin in game is also disabled. The game is up to date, and I'm well over the system specs. All my other games are playing nice, including steam games, but for some reason the Sims 4 is throwing this error now. 

  • Vetti666's avatar
    Vetti666
    7 years ago

    Problem signature:
    Problem Event Name: BEX64
    Application Name: TS4_x64.exe
    Application Version: 1.51.77.1020
    Application Timestamp: 5cb67038
    Fault Module Name: StackHash_939c
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0000000000000000
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 939c
    Additional Information 2: 939c912c219158213ce6df30e78bbad5
    Additional Information 3: 7688
    Additional Information 4: 7688da71c5e310a46a9a654387c681

    I finally got the game stable and was able to play for many hours, but I came back the next day and it started giving me this crash. Dxdiag attached. 

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