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Anonymous's avatar
Anonymous
11 years ago
Solved

sims 4 crashes during gameplay

 Sims 4 crashes during gameplay.  I have tried Resetting the game to factory settings without reinstalling.  Moved the options. ini file and everything worked ok until I moved the saved files.  Then it crashed after a few min into the game.   Tried moving one set of  save files at a time and got same results.  Also did the game repair.  I play multiple households and they are all full.  Have played 1190 hrs and had only one issue until now.  Plz help as I do not want to start over ☹️  Thank you

Windows 8.1 64-bit

Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz

---8GB

8GB Hynix/Hyundai 1600MHz

Intel(R) HD Graphics 4400

1600 x 900

Spoiler

---------------
System Information
------------------
Time of this report: 2/26/2015, 11:46:39
Machine name: MAIN_PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 500-223w
BIOS: 80.12
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8096MB RAM
Page File: 3519MB used, 4977MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4400
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_2AF7103C&REV_06
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP S2031 Series Wide LCD Monitor
Monitor Model: HP S2031
Monitor Id: HWP2904
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3939 (English)
Driver Version: 10.18.10.3939
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2014 08:53:34, 24234840 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-475E-11CF-EF7C-FD0ABBC2C735}
Vendor ID: 0x8086
Device ID: 0x041E
SubSys ID: 0x2AF7103C
Revision ID: 0x0006



pc

19 Replies

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Could you post your complete specs.

    If you leave out the saves and start a new one, does it crash as well ?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Thanks for responding...No, if I leave out the saves its ok.  I am using another backup right now from a month ago.  I am also using the one that doesn't work and saving/sharing all my homes and households so I can retrieve them using the game that does work.  The game that doesn't work still allows me to build save...ect.  It only crashes when I go into a household to play.  If you have any suggestions it would be most appreciated  If not, it is ok. I will only lose a moth of progress..

    I had a previous problem of Origin repeatedly doing updates and i think this was the same time I had the problem with my game crashing.  The Origin problem has been fixed but the game still crashes.

     I think I learned my lesson and will backup every Friday and not overwrite the previous backup.

    Thanks

  • smtrax01's avatar
    smtrax01
    11 years ago

    Hi there, 

    does it show any error message when the game crashes? Like "Program stopped working" or something similar?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Yes   a box comes up and says "Program stopped working"   or something like that and gives the option to close.  

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Do you just have the graphics chip ? It doesn't seem to have any dedicated memory at all so I'm a bit surprised it's just the one save that crashes.

    If you want you can upload the save to a file sharing site and I'll try it out if I can reproduce the crashing on my machine.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sure I can do that just tell me how please.

  • Anonymous's avatar
    Anonymous
    11 years ago

    yes just the chip

  • Anonymous's avatar
    Anonymous
    11 years ago

    Do you mean the complete dxdiags or just the computer specs?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Here are my coputer specs


    "Windows","Windows Version 6.2 (Build 9200)"
"Internet Explorer","9.11.9600.17631"
"Memory (RAM)","8097 MB"
"CPU Info","Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz"
"CPU Speed","3398.3 MHz"
"Sound Card","Speakers / Headphones (IDT High | 
"
"Display Adapters","Intel(R) HD Graphics 4400 | Intel(R) HD Graphics 4400 | Intel(R) HD Graphics 4400"
"Monitors","1x; HP S2031 Series Wide LCD Monitor | "
"Screen Resolution","1600 X 900 - 32 bit"
"Network","Network Present"
"Network Adapters","Microsoft Hosted Network Virtual Adapter | Microsoft Wi-Fi Direct Virtual Adapter | Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter | Realtek PCIe GBE Family Controller"
"CD / DVD Drives","No optical drives found."
"Ports","COM Ports NOT Present. LPT Port NOT Present. "
"Mouse","8 Button Wheel Mouse Present"
"Hard Disks","C:  914.9GB | D:  15.1GB | G:  1863.0GB | H:  465.8GB | I:  596.2GB | J:  298.1GB"
"Hard Disks - Free","C:  367.7GB | D:  1.8GB | G:  628.2GB | H:  157.6GB | I:  92.8GB | J:  83.5GB"
"USB Controllers","3 host controllers."
"Firewire (1394)","Not Detected"
"Manufacturer *","AMI"
"Product Make *","500-223w"
"AC Power Status","OnLine"
"BIOS Info","|  |"
"Time Zone","Eastern Standard Time"
"Battery Status","No Battery"
"Motherboard *","Hewlett-Packard 2AF7"
"IP Address","192.168.1.103 | "
"MAC Address","0C-54-A5-01-FC-F7"
"Host Name","MAIN_PC"
"SM BIOS","80.12"
  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Thanks

    To upload zip this folder documents\electronicarts\thesims4\saves, then upload to Mediafire or Dropbox and send me the link (PM)

    I would need to know which save game is crashing for you.

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