Sims 4 crashes GPU driver/makes PC restart
About two weeks ago I installed a couple of new EPs (Seasons, Get Famous, Bundle Pack 5 & 6) after not having played the game for over a year. When I last played the game back then, everything was fi...
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Please create a DxDiag in text file format and post it with your next reply.
If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.
If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.
You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button.
First of all: Thanks for your reply!
Sorry, I'm not comfortable posting that much information about e.g. my HDDs. What infos in the DxDiag file do you need exactly?
Reliability monitor: There's no entry for the game (for none of the GPU driver crashes), there are "only" multiple "gpu error" ones and an additional single "windows stopped working" one for today.
@Nathipha wrote:
Sorry, I'm not comfortable posting that much information about e.g. my HDDs. What infos in the DxDiag file do you need exactly?
Then I am sorry as well, but I won't to be able to helps you with this.
There is nothing in a DxDiag that I, or anyone else for that matter, could use to harm you or your computer in any way.
Thanks for restoring the post!
You can find a slightly edited version here.
I'm aware that the gpu driver is 1.5 years old but it took multiple months to find one that let me access the nVidia control panel, so I'd rather not mess with it.
If you feel more comfortable discussing this in German, we could move this thread to the German section.
After a (very) short look at the DxDiag I see some problems.
The first is of course the very old driver.
That the NVIDIA control panel is not working with other drivers is a indicator of severe problems by itself.
Then the DxDiag only recognises 3GB VRam at your 1070, a card with 8GB VRam.
(You should set your Predator to 60Hz as long as we troubleshot)
How many space do you have free on the C: drive?
Last but not least, a Windows 7 DxDiag doesn't contain WER error reports, that's what the paragraph in my previous post was for.
I need all driver, Origin or game related error reports from the Reliability monitor.
If you feel more comfortable you could PM me this reports, but I simply need them.
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