Sims 4 crashes repeatedly
New laptop purchased August 2023. Every other game I play regularly installs and runs just fine (BG3, Cyberpunk 2077, GW2, ESO, GTA V, etc) except for Sims 4. It has never run properly on this new la...
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Aaaaand it crashed. Latest crash dump:
The problem is that that "python37_x64.dll" is trying to writhe to an area in RAM that is invalid.
Normally this would be a pretty clear case of a faulty application, except we know hat this is not the case here, the game works fine for many people.
Coupled with the fact that the EA app crashes on downloading the packs, I would assume that there is a problem in your system.
But it might be complicated to pinpoint, as this problem can have many reasons, software and hardware side.
Is there and XMP profile set in your Alianware notebooks BIOS? If yes, disable it and test.
I actually can't do any sort of overclocking on this laptop as I end up getting BSOD when I try to even change the settings. In BIOS, XMP is disabled. I did see the memory access violation last night and ran through a series of stress tests on memory, CPU, SSD, and both the integrated graphics and Nvidia, all tested fine.
Guess I'll be opening a ticket with Dell. It's just so strange that it only affects this game (so far). I know Sims worked fine on my old laptop so I didn't think there was a bug with the game itself but just something incompatible on my PC. I was hoping we could pinpoint exactly what, but I think there may be an underlying hardware issue here.
Thank you for all your help!
So you are saying you get a BSOD if you enable the XMP profile?
If so this support ticket is a good idea anyway. 👍Yep, exactly. It is currently disabled and if I try to change it from either the Alienware command center application or directly from bios, it blue screens and then reverts the change back to disabled. Hopefully Dell will be able to diagnose and fix.
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