Sims 4 crashes when loading into household
Can someone help me with this? I'll gladly appreciate it. My sims 4 household keeps on crashing Everytime I load into it. I've reset it, played with no cc or mods, and I've done everything to fix ...
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@IIrjvcII What patch level do you currently have? You can see it along the bottom of the screen at the Main Menu, where you have the option to load a save or start a new one. A fully patched game will be version 1.63.36.xxxx.
If Origin isn't offering an update, try clearing its cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then restart your computer, and if you still can't update, repair the game first: open your game library, right-click on the Sims 4 icon, and select Repair.
If your game is already fully patched, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything yet; just try to start a new save and see whether you can play for a bit. Let me know either way.
@puzzlezaddict i tried everything and it still didn't work. when i loaded it, it crashed the same way
@IIrjvcII Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
hopefully i did it correctly
@IIrjvcII Yes, you did it correctly. The Sims 4 crashes aren't all that specific, so it's difficult to point to a particular cause. There are also a few nonspecific system errors listed.
So it's best to start with a couple of checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Clear Origin's cache as well:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Restart your computer, and repair the game, even if you've done it before: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
Trash the new Sims 4 folder that you created, and let the game spawn another new one. Try to start a new save, and let me know whether it works.
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