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Jemeia's avatar
Jemeia
6 years ago

Sims 4 crashes when loading into household

 Can someone help me with this? I'll gladly appreciate it.  My sims 4 household keeps on crashing Everytime I load into it. I've reset it, played with no cc or mods, and I've done everything to fix ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@IIrjvcII  What patch level do you currently have?  You can see it along the bottom of the screen at the Main Menu, where you have the option to load a save or start a new one.  A fully patched game will be version 1.63.36.xxxx.

If Origin isn't offering an update, try clearing its cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then restart your computer, and if you still can't update, repair the game first: open your game library, right-click on the Sims 4 icon, and select Repair.

If your game is already fully patched, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything yet; just try to start a new save and see whether you can play for a bit.  Let me know either way.

IIrjvcII's avatar
IIrjvcII
6 years ago
@puzzlezaddict i tried everything and it still didn't work. when i loaded it, it crashed the same way
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @IIrjvcII  Yes, you did it correctly.  The Sims 4 crashes aren't all that specific, so it's difficult to point to a particular cause.  There are also a few nonspecific system errors listed.

        So it's best to start with a couple of checks on your Windows system files.  Here's how:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
        • Post the message you receive here

        Clear Origin's cache as well:

        https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

        Restart your computer, and repair the game, even if you've done it before: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

        Trash the new Sims 4 folder that you created, and let the game spawn another new one.  Try to start a new save, and let me know whether it works.

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