Forum Discussion

Devarrious4221's avatar
Devarrious4221
New Novice
2 years ago
Solved

Sims 4 Crashing after Update 02/27/2024

My game crashes on the plumbob loading screen, after I updated my game 02/27/2024. I removed all mods, saves, and tray content. I have tried uninstalling and reinstalling, repairing, and searching fo...
  • puzzlezaddict's avatar
    2 years ago

    @Devarrious4221 and @lmj7tcywifmd  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,406 PostsLatest Activity: 6 minutes ago