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Devarrious4221's avatar
Devarrious4221
New Novice
2 years ago
Solved

Sims 4 Crashing after Update 02/27/2024

My game crashes on the plumbob loading screen, after I updated my game 02/27/2024. I removed all mods, saves, and tray content. I have tried uninstalling and reinstalling, repairing, and searching fo...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Devarrious4221 and @lmj7tcywifmd  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

courtnianagrand's avatar
courtnianagrand
2 years ago

I moved the folder to my desktop and was able to start and move around in sims 4 without crashing. I have no mods, so am I good to just move the original folder back? Would that not just result in the same crashing?

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@courtnianagrande  Rather than move the entire folder, please only move the files you want or need to keep in order to preserve your work.  For example, you'll want to transfer the contents of the saves and Tray folders; the latter holds saved households and builds.  Keep Screenshots and Recorded Videos as well if they mean something to you, although these don't need to be inside the Sims 4 folder for you to access them.  Discard everything else and let the game generate new copies.

Please move over one folder's contents at a time and test afterwards.  It would be best to try your most recent save first, alone, and stop there if it crashes.  In that case, please describe the context of the crash, for example maybe it happens when you send your sims traveling or try to download a house from the Gallery.

  • courtnianagrand's avatar
    courtnianagrand
    2 years ago

    Ok, I have done that, and now, and luckily it doesn't close within seconds of getting to my lot, but now it's about 10 minutes in. No consistency in what is causing it either. Before when it was closing nearly instantly, my Sim was just using the toilet. Now my sim is putting the baby to bed. 

    I only moved over the last save and no other files.

      • courtnianagrand's avatar
        courtnianagrand
        11 months ago

        Well, I am back. I am running my Sims 4 on a Mac, so I am unsure what the dxdiag is, how does one do that? I was hoping the Mac OS update along with the Sims update would help, but no luck. I can try and move my sims to another lot and see what happens. If it fixes, I will let you know!

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