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whiletheflies's avatar
whiletheflies
New Rookie
16 hours ago

Sims 4 Crashing at Random Intervals

Hey

I've recently got a new PC (specs below) and the game has been crashing at random intervals, sometimes 10 minutes, sometimes I can play for an hour.

I have been on the NVIDIA control panel and tried to add the game:

There are multiple options for the Sims, is this right? 

=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce RTX 5070
Name (database):  [Found: 0, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 2f04, Board: 89e61043, Chipset: 00a1
Driver:          , Version: 32.0.15.8129, GUID: 242B311A-7F31-11F0-90D2-806E6F6E6963
Driver version:  8129
Monitor:         \\.\DISPLAY1
Texture memory:  11855MB
Vertex program:  5.0
Pixel program:   5.0
Hardware TnL:    1

 

Is this crashing even related to graphics? 

crashing
graphics

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 hours ago

    whiletheflies​  Yes, Sims 4 has multiple executables for various purposes:

    TS4_x64: runs the standard (DirectX 11) version of the game
    TS4_DX9_x64: runs the DirectX 9 version
    TS4_Launcher_x64: not totally sure, but I think it decides between the above and is then done
    TS4_x64_fpb: runs the currently experimental Memory Boost version

    Your game would default to using the first, so that's what you should use to set Control Panel options.

    For the crashing, I'd like to see a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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