Sims 4 crashing during game play
Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse...
Forum Discussion
@Audr3y16 Then the first thing to do is update your graphics card driver; your current one is from 2017. You can download a the new driver from here:
https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7950
Expand the Windows 10 64-bit category, and download the driver dated June 3, which is the latest stable driver. (The newer one is optional.)
Test the game in a clean folder a couple of times and let me know whether it helps.
I downloaded the drivers. The game worked fine for 2 days and know it's crashing again ☹️. I did the thing you said to, to put the sims $ file on my desktop and play the game with a clean file. The game still crashed. Is there something else I can do?
Thank you
@Audr3y16 There's plenty more you can do. One simple test is to play with your computer completely offline. Sign into Origin and put it in offline mode, then turn off wifi and/or pull the ethernet cable.
If that doesn't help, try a clean boot. The idea is to make sure there's nothing running alongside the game that could possibly interfere. Here's how to do it:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, please run another dxdiag, so I can see if there are any new helpful errors.
Nothing worked. ☹️
@Audr3y16 Okay, the next step is to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If this doesn't help, let me know. Also, are you seeing crashes in the same parts of the game as you did before? Or can you not play at all now?
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