Sims 4 crashing during game play
Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse...
Forum Discussion
I downloaded the drivers. The game worked fine for 2 days and know it's crashing again ☹️. I did the thing you said to, to put the sims $ file on my desktop and play the game with a clean file. The game still crashed. Is there something else I can do?
Thank you
@Audr3y16 There's plenty more you can do. One simple test is to play with your computer completely offline. Sign into Origin and put it in offline mode, then turn off wifi and/or pull the ethernet cable.
If that doesn't help, try a clean boot. The idea is to make sure there's nothing running alongside the game that could possibly interfere. Here's how to do it:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, please run another dxdiag, so I can see if there are any new helpful errors.
Nothing worked. ☹️
@Audr3y16 Okay, the next step is to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If this doesn't help, let me know. Also, are you seeing crashes in the same parts of the game as you did before? Or can you not play at all now?
Well my game is crashing all of sudden as well. It'll get to the green diamond and crashes out. The September update has rendered this game completely unplayable. I've done ALL of the troubleshooting ideas, sfc, dism, clean boot, uninstalled all of my gpu drivers in safe mode, made sure all of my drivers for my 5700XT were updated and yet nothing. I even uninstalled both Origin and Sims 4 as well and nada. It's clearly something within the latest update that's causing this. I have other titles from EA and they work just fine, this is the only game that's having trouble, is there fix coming to fix this?
Community Highlights
- EA_Cade8 months ago
Community Manager
