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Audr3y16's avatar
Audr3y16
6 years ago

Sims 4 crashing during game play

Hi my game keeps crashing during the game play. It never crashes if i'm in build mode or if i'm in create a sim. My computer has everything that it need to play the game. Last month, it was the worse...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Audr3y16 @BlackHatSims and @Chonkerino  Please try disabling RivaTuner Statistics Server or MSI Afterburner.  A couple of players have reported that RTSS is the problem, and that it ran even during a clean boot.

Chonkerino's avatar
Chonkerino
6 years ago

@puzzlezaddict Thanks for the tip! I suspected that Riva Tuner Statistics Server had been causing my DirectX crashes but disabling it had no material effect on the game, the crashes persisted with the same frequency and severity--CTD often, BSOD only slightly less often.

I'll share that what ultimately fixed the issue for me was to run a BIOS update on my motherboard. It was running a years-old and very out of date BIOS--that predate all of the most recent predictive execution security fixes and the like.

After updating BIOS and ensuring that all of my device drivers were up-to-date and Windows was updated to 1903, all of the random/intermittent CTD and BSOD completely stopped.

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