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tiamohyunjin's avatar
tiamohyunjin
2 years ago
Solved

sims 4 crashing on main menu after startup

I was having some problems with my gshade so i renamed my sims 4 folder and repaired the game but then my sims 4 would load the main menu and crash without warning. Sometimes it frezzes on the loading screen, sometimes i click the new game and the screen just stay completely blank but anything happens. I don't have any mods on the folder, I deleted the localthumbfile.package but I still can't solve it.

The pointer still works but the game itself is frozen or simply crash out of nowhere

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @tiamohyunjin  Please remove GShade entirely, then repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.  If the game still crashes, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If the game runs fine now, you can try adding back GShade, but please keep in mind that it hasn't been getting along well with Sims 4 lately.  That would be an issue for the GShade developers to address.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @tiamohyunjin  Please remove GShade entirely, then repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.  If the game still crashes, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If the game runs fine now, you can try adding back GShade, but please keep in mind that it hasn't been getting along well with Sims 4 lately.  That would be an issue for the GShade developers to address.

  • tiamohyunjin's avatar
    tiamohyunjin
    2 years ago
    @puzzlezaddict idk if it has to do with gshade because the only problem i had was the shadows that were out of place but i'll try and let u know
  • TripleM7707's avatar
    TripleM7707
    2 years ago

    i’m having the same problem and i don’t think i even have GShade downloaded, what do i do?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @TripleM7707  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • TripleM7707's avatar
    TripleM7707
    2 years ago

    Hello! I was able to start up the game and I re-enabled the script mods. The custom content didn’t show up when I clicked on the menu. What next?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @TripleM7707  Is this in a clean user folder?  If so, your mods and custom content aren't showing up because they're not in the folder the game is reading—you moved them to the desktop along with everything else.  You can start reintroducing this content now, but be sure to test it as you go.  If you have a lot of files to test, the 50/50 method can make the process much more efficient:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've done that, you can move the contents of the saves and Tray folders to the new Sims 4 folder, plus UserSettings.ini if you care about the login rewards, plus Screenshots and Recorded Videos if those matter to you.

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