sims 4 crashing on startup after maxis logo
Pretty much what the title says. Here's a list of things I have tried so far: - Restart PC -Uninstall Sims 4 -Repair game in Origin -Uninstall Origin -Clear Origin cache -Running Origin as admi...
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attached. @puzzlezaddict
@Peanutjelly231 The Sims 4 errors in your dxdiag are typically related to another program conflicting with the game. For example, many players run Razer software and need to shut it down before launching the game. I don't see any Razer devices listed in your dxdiag; I'm just saying that's the type of software typically implicated.
Anyway, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running. If you accidentally kill the wrong process and it doesn't restart itself, just reboot your computer.
It's not relevant here, but your Mac's memory is user-upgradable. If you're considering it at some point, you'd save a lot of money by buying compatible but not Apple-branded RAM and installing it yourself, which is extremely simple. Here's a guide from Apple:
- @puzzlezaddict unfortunately the clean boot didn't fix it.
@Peanutjelly231 Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. If you get an error when trying to move it or you see a notification about files being copied, please stop here and let me know. A screenshot of the message would be great; you can use cmd-shift-S (the cmd key stands in for the Windows key) and drag your cursor over the section of screen you want to capture.
Otherwise, launch the game, and a clean Sims 4 folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save. If you can, it's fine to move your existing content from the old Sims 4 folder to the new one.
If that doesn't work, please repeat the test except with your computer offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't work either, please let me know whether you use OneDrive or any other service meant to sync your user data.
- @puzzlezaddict tried both with no success. i don't use onedrive or anything.
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