sims 4 crashing on startup after maxis logo
Pretty much what the title says. Here's a list of things I have tried so far: - Restart PC -Uninstall Sims 4 -Repair game in Origin -Uninstall Origin -Clear Origin cache -Running Origin as admi...
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@puzzlezaddict got no error found. Did the reboot and turned off the game stuff and still crashed. checked crashdumps but there was no new crash dmp file.
@Peanutjelly231 So you went through the whole repair install process? If so, and that didn't help, please run a virus scan. Download Malwarebytes (the free trial is fine):
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job. This will probably take at least an hour, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
- @puzzlezaddict @puzzlezaddict yes, i did the repair install. Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 5/28/22
Scan Time: 12:13 PM
Log File: 0f09b12c-dea1-11ec-a547-3c7d0a0bbf3b.json
-Software Information-
Version: 4.5.9.198
Components Version: 1.0.1689
Update Package Version: 1.0.55529
License: Trial
-System Information-
OS: Windows 10 (Build 19044.1288)
CPU: x64
File System: NTFS
User: DESKTOP-PN0TTUA\maddi
-Scan Summary-
Scan Type: Custom Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 701546
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 36 min, 12 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 0
(No malicious items detected)
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)
(end) @Peanutjelly231 Please try another clean boot, again going through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running. If you're not sure, err on the side of ending the process in question; you can always reboot your computer if necessary. And this time, disable any antivirus you're using or any other security-related software (including Malwarebytes). Disable Windows Defender and Controlled Folder Access as well:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
While I wouldn't normally suggest doing this, since you don't want your computer to be vulnerable, you should be safe as long as you don't open anything other than Origin and Sims 4.
Additionally, disconnect any external device that isn't critical, basically everything other than your keyboard and mouse.
If that doesn't help, please run memory diagnostics within Windows. The gold standard is MemTest86, which is free but does require a USB stick you don't mind erasing. Link and detailed guide:
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you don't have a spare USB, you can try running Windows's built-in memory diagnostic test. It's not as thorough but does still catch many issues:
Please post the results.
- @puzzlezaddict disabling security options didnt work. i ran the memtest and got an error: "Failed to write to \\. \PhysicalDrive2 at offset 511705088 (0x1e800000)." and it couldn't finish. i suspect it's because the USB i used appeared to not have enough space to store the image. so I ran the windows built in memory test which found no errors.
@Peanutjelly231 Just to double-check, did you try a clean boot with everything disabled, as described, or did you only test disabling the security options separately?
- @puzzlezaddict i did the clean boot
@Peanutjelly231 I'm sorry, but the only other thing I can think to suggest is that you wipe the Bootcamp partition and redo it. If you do go that route, please install ONLY Origin and Sims 4 and see how it goes. Don't even transfer over any data you save from the current Windows install until you've tested, and don't plug in any peripherals other than the keyboard and mouse.
- @puzzlezaddict i probably won't do that, but thanks for all your help
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