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MadKnifeHands's avatar
MadKnifeHands
3 years ago
Solved

Sims 4 Error code 22 : Game failed to save (corruption ?)

Hello ! I have encountered a problem in my Sims 4 game today right after a game update, and a system update. As usual I updated my mods accordingly, but surprisingly my mods were already reactivated...
pc
  • Sostotinone's avatar
    Sostotinone
    3 years ago

    I had the exact problem after the latest game update and windows update. 
    Tried everything, every tip, every hint. Every suggestion there was. Nothing helped.

    Nearly attacked my own poor laptop.

    Tried starting a completely new  TheSims4 folder to see if that helped. 

    But got a new error saying I had run out of memory. Blood boiling at this point.

    Searched for help on my new problem and came over a post giving som hint as what to do.

    https://answers.ea.com/t5/Technical-Issues-PC/The-game-has-run-out-of-memory/td-p/11218217 

    Followed the steps. And lo and behold, the game was up and running as nothing had ever happen.

    All my saves, mods, cc. All there.

    So I really hope that may help you as well. Fingers crossed.

MadKnifeHands's avatar
MadKnifeHands
3 years ago

@puzzlezaddictYes, when I say i reset my game, I moved my game folder (the one in Electronics Arts) to my desktop and renamed it so a new one would be created.

As for OneDrive, it's completely empty, I've seen many people having issues with it previously so I disabled it a while back, and I've never reactivated it since.

And as for my DxDiag, I can't believe I didn't think of that...

Thank you for your time !

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@MadKnifeHands  The Sims 4 crashes in your dxdiag reference a component of Windows that's unlikely to be corrupt itself, but still, it's worth running a couple of basic checks of your Windows system files.  Here's how:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
  • Please post the message you see
  • Open “PowerShell (Administrator)” or “Windows Terminal (Administrator)" again
  • Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

If sfc throws an error or any of the scans fails to complete, stop there and let me know.  Otherwise, please update the Nvidia graphics driver.  Lenovo doesn't offer a newer one for your laptop, but you can just use the newest driver from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/204475/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing the driver and before trying to play.

If you still see the same issue, please post a new dxdiag.

  • MadKnifeHands's avatar
    MadKnifeHands
    3 years ago

    @puzzlezaddict Here are the results of the commands I typed into Terminal :

    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1

    Image Version: 10.0.22621.1635

    No component store corruption detected.
    The operation completed successfully.

    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1

    Image Version: 10.0.22621.1635

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    I will be restarting my computer now and update you on what happens. Thank you for the thorough instructions !

    • Teamflash2006's avatar
      Teamflash2006
      3 years ago

      Im Having The Same Problem. Can U Let Me Know If It Worked.

  • MadKnifeHands's avatar
    MadKnifeHands
    3 years ago

    @puzzlezaddict Windows did not have any updates for me. I updated the Nvidia graphics driver, restarted my computer, and the issue is still persisting. Here's the latest DxDiag I did.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @MadKnifeHands  As a test, because it's fast, please try playing in a new admin Windows account.  Make it local, as in, don't tie it to your Microsoft account, and don't sync with any other services you normally use.  You'll be able to sign into the EA App and launch Sims 4 without reinstalling anything, but your saves and other content won't be available.  That can be addressed later; for now, just start a new save and see if you can save your progress.  If you can, please restart the computer, then load that same save and try to save your progress again.

      If that doesn't work, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

      Look for any errors that happened while you were playing.  For any you find, double-click to see more details, then copy that info and paste it into a reply here.  For multiple errors, please let me know when they happened, for example when the game started to load or when you tried to save.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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