Last question then:
Are you both using the same Origin account to access Sims 4?
- B
No we are not using the same Origin account.
But today my girlfriend was just checking around and when she took down the windows firewall it worked.
So she just turned it off. and then it all worked.
And she made it work when she turned off "regulated folder access" on the firewall.
So now it all works fine. :D
@FoxHart24 i hope you can make it to work also.
Thanks for your patience and all the help @burin077 🙂
Hmm, sounds like there might have been an added level of folder security beyond what I initially suggested.
What normally causes that error is that the game is trying to access game files in its initial installation location, and if it isn't able to, it assumes that the program is already running since it can't access them.
Good to know for future troubleshooting; thanks for being patient with me while we both hashed this issue out, happy Simming.
- B
Community Manager
