Sims 4 game keeps crashing after new update
Help! I have tried uninstalling and reinstalling, repairing the game, logging out and logging back in, etc. Every time I open the game, it plays the opening screen to display Sims 4, and then immed...
Forum Discussion
Fangirl_Missus Please see my answer to this other user with the same computer as you, and the same crashes in their dxdiag:
Random Crashes | EA Forums - 5052289
Please update the BIOS first, then install any other missing drivers from the Dell support page.
Hello! I've tried updating my bios and updating all the drivers recommended for my computer - is there anything else I could try? Neither seem to have worked.
Fangirl_Missus Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
