Sims 4 game license invalid

Hi @kaimoook, 

Are you trying to launch the game from the EA app or from the desktop icon? 

If you're launching from the desktop, can you please double check which account are you using to login on the EA app?

Every time I attempt to play the Sims 4, it launches with the error that my game license has expired. I follow the instructions and clear caches, but that does nothing. I have uninstalled my game and reinstalled it. I have uninstalled my app and reinstalled and nothing has worked. I am beyond frustrated as every time I attempt to open a case it does not give me the option, only to come to forums. Nothing on forums has worked. Like what am I meant to do.

Sims 4 won't launch and I don't get an error code. I have problems ever since I updated the game to the newest version. I click play, the ea app closes for half a second, then reopens as if nothing happened. No clue what's going on.

Edit, just restarted and repaired the EA app, now I get this fascinating error popup, screenshot attached. If I put my information in, it just reopens the EA app without any difference.

ive been having this issue since i purchased the book nook kit and and the game now refuses to open after being uninstalled reinstalled deleted whole computer pc restart and reinstalled and still wont open its been 3 months now and ive tried to report on ea app it still wouldn't even lodge that ? what do i do keeps saying game license is invalid and to clear cache done that and still no problem resolve ive done the repair ive done everything suggested ? 

@HayleyRob1 @Robin9139 and @ebony2319  I've merged your posts with another thread for this error.  Are you launching Sims 4 through the EA App or through its desktop shortcut?  Please go through the App, and make sure it's fully loaded before pressing Play.

If that doesn't help, click Windows key-R and enter this in the run box:

%ProgramData%\Electronic Arts\EA Services

Move the License folder to the desktop, but don't delete it if you have other EA games you'd like to play.  The folder and the relevant data inside should regenerate the next time you launch one of those games, but if it's not working for Sims 4, it might also not work for other games.

Please also let me know what's in the License folder you move as well as whether it regenerates when you try to launch Sims 4.  There should be one entry for each EA game you've installed on this computer, although they're only sometimes labeled in an obvious way.

Entered, file not found

@puzzlezaddict I did exactly as you told, and I already play the sims 4 through the EA app, but it still gives the same error code.
I also got the same files inside before and after doing this, 1011164.dlf

@kaimoook and @Robin9139  Thanks for checking.  I've flagged this since a few players are currently affected.  I don't know what else to suggest at this point, but hopefully someone will have other ideas soon.

@puzzlezaddict  is there any progress you know of that isn't posted here? It has been almost a week since the last message and the bug is big enough that we all can't play the game whilst a timed event is ongoing. Thank you for anything you can tell us.