Sims 4 is extremely laggy
Hi there. So I've had Sims for about 2-3 years now and it's all of a sudden become very laggy over the past month or so. It was bearable at first but now I can't even get into the menu with out it la...
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Hi @puzzlezaddict I've done everything you've told me to here's the link to the website https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/22757778?sku=4AQ30EA
I'm not that good at computers xD. Thanks for helping me out. Do I run Sims now or what do I do. Sorry for the late response, Lucy
@LunaLucy2211 There is a new driver for your graphics chip, and it may be enough to install it, along with the other steps you took. (By the way, what did sfc /scannow say when it finished?) Go to the same driver download site you linked, and specifically download "Intel High-Definition (HD) Graphics Driver - Kaby Lake/Gemini Lake." (The other Intel driver is for an older processor/graphics chip, and your laptop doesn't have an Nvidia card.) When you double-click the download, you'll see on-screen instructions for installing.
Restart your computer, and test the game. If it still lags, move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop, then test again. When you launch the game, a clean folder will spawn with no content, so this is a useful test to see whether there's some issue with your old user data folder.
If you still get lag even in a clean Sims 4 folder, please run another dxdiag.
Hi @puzzlezaddict . So I was nearly finished installing the graphics card and then a message popped up on my screen saying ''Sorry we have encountered an error we need to restart'' So just let it do it's thing but is the card installed now because I don't know if it finished downloading or not? And I can't remember what the message says ☹️ It was something like ''we have found no corrupt files'' anyway so yeah what do I do now?
Thanks 🙂
- @puzzlezaddict So I just went into Sims and it said ''Your graphics card was missing so we put your graphic settings to the highest setting possible and it was SO laggy. Please help! I don't know what to do
@LunaLucy2211 My guess would be that the new driver didn't install, and now you don't have a proper GPU driver at all. But please run a new dxdiag so I can see.
I think it did download because my Sims isn't laggy in build mode but it is a bit laggy in live mode
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