Sims 4 Keeps Crashing 9/20/2024
My game keeps crashing. This has been happening since the last patch back in August. I do play with mods. However, I have played without them to make sure. When I did play vanilla, the game still cra...
Forum Discussion
@eclectic_sims Please update your graphics driver, which is ten months old. You can get the newest driver here:
https://www.nvidia.com/en-us/drivers/
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
Please also remove any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4.
If you get another crash, try switching back to DirectX 9 mode, which is an option in the graphics settings, to the right of post processing. Let me know whether it helps. If it does but you'd rather use DX11 mode, we can keep troubleshooting.
@PrincesseJanelle Please use this bug thread for the cabinets issue:
https://answers.ea.com/t5/Bug-Reports/Game-crashing-when-selecting-upper-cabinet-DX9/m-p/14053779
For the CAS issue, does it happen with no mods or custom content present, and nothing in ConfigOverride? If so, please provide a dxdiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hey, just getting back to you on my game. I have switched back to DirectX 9. It hasn't crashed since I switched. Thanks for the help!
@eclectic_sims That's great to hear. Since you first posted, I've had a few other people with the sme type of crash as you say that removing ReShade or GShade fixed the problem. That would make sense in your case too because these tools have DX9 and 11 versions that aren't compatible with the opposing version of Sims 4. So if you use either one, please remove it and repair the game.
If you're willing, and you have a corresponding lastcrash in Documents > Electronic Arts > The Sims 4, I'd like to see it too, for resarch purposes. (Please check the date to make sure it's from your DX11-related crashes.) At last count there were something like 17 different players with this type of crash, and some of them haven't been able to solve it, or at least they haven't told me it was solved.
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