sims 4 keeps crashing on windows 10 it the only game that crashes

Hi @Venickaja,

Answers HQ is a forum for players to help other players.

Have you already tried all the steps @puzzlezaddict suggested or have you just reinstalled The Sims 4 and MCCC?

@EA_Cade  i have reinstalled sims 4 now why im so long in reply is couse for like a week i had no crashes.

well i just got a crash today i have done everything @puzzlezaddict  has said when she posted it.

allso @kat55angel  fixes do not work as they for a error code not a crash.

i need more help couse i just dont know what to try at this point and i want the problem gone.

allso should be noted when i repair the game on steam after the crash i get this message after it repaired

5 files failed to validate and will be reacquired i have to repair the game on steam after the crash or else it will crash more often.

as repairing the game delays a crash form happening same as reinstalling did. 

can some one help

@Venickaja  Are you playing with any mods or custom content installed, or any other modifications to the game, for example Reshade?  If so, please test without any of that, and repair the game in Steam (again) after you've removed all the third-party content.

Please also let me know whether you use a third-party antivirus.  If you do, try disabling it temporarily, just long enough to repair the game and test.  As long as you don't do anything else while it's disabled, your computer should be safe.

@puzzlezaddict ok so i have had crashing before i got mods

i only have mc comand center that it and even before i had that it was allso crashing i do have a anti virus kaspersky do you think

my anti virus is causing it to crash allso it only crashes once every few days like it really rare that in order for me to do what you said 

my anitvirus would need to be disable for a few days.

it only crashes like once every 3 4 days maybe a week.

@Venickaja  I haven't heard of any problems with Kaspersky recently, but it's definitely interfered with Sims 4 in the past.  It's also unusual for an antivirus, or any system issue really, to cause such sporadic crashes, but it's not impossible.  You could try setting exceptions for Origin.exe and TS4_x64.exe, if you haven't already, or disabling Kaspersky only while you play.  It's also worth checking your computer's update history to see if Windows is downloading or modifying something around the same time of the crashes.  You can see updates in the Reliability Monitor, among other places.

I understand you've had crashes in the past without MCCC.  But there are so many reasons why Sims 4 crashes, and so many previous crash-causing bugs that have since been patched, those past issues might have nothing to do with your current ones, which is why I always ask people to test with no mods at all.

@puzzlezaddict ok so how to i create exceptions for origin.exe and TS4_x64.exe

@Venickaja  There are plenty of online guides for this process, as with pretty much everything computer-related.  For example:

https://knowledge.civilgeo.com/knowledge-base/adding-an-exception-to-kaspersky-firewall/

@puzzlezaddict  ok so a update to my problem i repaired the game yesterday even tho i didnt play the game in like 4 days

and it found 5 files failed to validate even tho it hasnt crashed latley since i havnt played the game in a few days well

i think im gonna repair the game everytime i want to play it as i know repairing the game delay the crash

i think this should stop my crashes couse it will delay it forever i let you know how this goes in a few weeks or till it crashes

@Venickaja  Please do let me know.  I wouldn't be worried about the files failing to validate—that's not uncommon at all—and it's odd that repairing every time would put off the crashes.  But if it works for you, why not.

This is a very weird issue to pin down. Next time there is an upgrade I am removing my Save folder before upgrading as it seems to affect saves but not new games that I start after the upgrade.

I removed the saves folder, didn't work. Now it is crashing even on new saves. I have noticed, it seems to happen when moving the mouse across the screen. I am going to replace the mouse and if that fails I will uninstall and re-install sims 4.That is about the only option left, as I have tried everything else that players have suggested and that I have thought of myself.

After buying and swapping my old mouse for my new Logitec G502, I have been playing all day and not one crash.

I will come back daily and let you know if it has stopped the crashing problem. But if you want to try it for yourself it is a fairly inexpensive fix.

Hope this helps with a truly annoying problem.

Monday: I have been playing for 8 straight hours and no crashing.

Tuesday : I have a new sort of crashing, it gives a blue error screen and this.

VIDEO_TDR_FAILURE (nvlddmkm.sys) Windows 10 BSOD Error

Apparently the only solutions seem to be buy a new graphics card {not NVidia} or roll back Windows to 8.1. Or stop playing Sims, I haven't made my mind up yet which to choose.

@Lori57  Is your other mouse made by Razer?  There are issues with Razer software and Sims 4, although it's usually enough to either update the Razer software or disable it before playing.

But using your new mouse instead is of course the easiest workaround of all.

Both are Logitech. But Sims 4 has started crashing differently now, The difference is it told me what the problem was. 

VIDEO_TDR_FAILURE (nvlddmkm.sys) Windows 10 BSOD Error

Done. I will play for a couple of days and let you know if it worked.

The fix has worked, I haven't had a crash yet.

I obviously had to replace the mouse to get the error message to appear on the screen, before that it just froze without letting me know the cause. Thank you for your help, I am back to enjoying Sims again. Lori.

This fix has worked for me. After buying the new mouse, I did a clean install of my graphics driver and it is all fixed. Thank you for your help, greatly appreciated.

Link to fix below.

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

After the last update it has started crashing again. I can only play on the lowest possible settings, which is not nice. I have tried everything including a complete re-install of the game. I am using GeForce to update game drivers and optimize the game, it thinks it should run at maximum settings. It should not be this hard to simply play a game.

@Lori57  Please disable the GeForce Experience setting to optimize your game settings.  This option can mess with Sims 4 (even though it shouldn't), so it's best to not use it, especially while troubleshooting.

Please also run a new dxdiag and attach it to a post, so I can see if anything relevant has changed.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Ok I did that.

I have been trying different things, but I turned the GeForce experience optimization off early this morning. I have tried without Mods, I tried everything but manually removing my graphics driver and re-installing it. I do have the latest update. I am getting too old for this.

@Lori57  Your dxdiag lists several crashes of MSI software, either its Gaming App or something called MSI_LED, followed by BlueScreens.  Are you getting BlueScreens when Sims 4 crashes, or is your computer shutting down or restarting on you?  Regardless, it's a good idea to get rid of the software.  You can kill it in the Task Manager (check the background processes list), but it may restart itself, in which case you'll need to uninstall it entirely.

The next step I'd suggest is in fact a clean uninstall and reinstall of the graphics driver, so please do that if the above doesn't work.  But install a slightly older driver, one from April or May, instead of the newest one from Nvidia.  You can get older drivers here:

https://www.nvidia.com/en-us/geforce/drivers/

When installing the driver, don't install GeForce Experience, at least for now.  And if asked, don't let the driver update either.  The versions from this spring are new enough that they'll work fine with Sims 4.

Ok trying the suggestions, I will let you know.

 Thank you for your help, I only got 2 blue screens, usually I have to shut it down.

That did not go as well as I hoped. After doing all of the suggestions I could not even play on low settings. ROFL

But i installed the latest driver and started back on low settings, it worked.

I am slowly increasing the settings one by one and testing it out, a bit tedious but the best I can think of.

Thank you again for all of your help, I will let you know how it goes.

My Graphics Settings.

Sims                            Very High.

Objects                        High.

Lighting                       Low.     The game Freezes if I try to go higher.

Reflections                 High.

Visual Effects             Medium.   The game Freezes if I try to go higher.

Edge Smoothing      High.

3D Screen

Resolution                 High.

View Distance           High.

Uncompressed Sim Textures & Post Processing Effects are both ticked.

I am not sure if this will help anybody who has the same problem, but at least I can play the game. And I know which settings caused the game to freeze.

Again a big THANK YOU for all your help. Lori

@Lori57  That is quite strange.  I wouldn't expect the game to freeze on any graphics settings, just maybe not run quite as well.  Does the same thing happen if you disable post processing, or if you enable vertical sync, also in the graphics options?

If you'd prefer to just play instead of poking at this any further, that's understandable.