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Nikki942's avatar
Nikki942
9 years ago

Sims 4 keeps getting hung up/not responding

I don't know if it's the new update, but my game has never done this. About every 2 minutes (sometimes less!) it would freeze and then not respond for 10-15 seconds. I've tried updating (to see if ma...
pc
Nikki942's avatar
Nikki942
9 years ago

Updating my graphics drivers did not fix it.

Edit: I also tried starting a new save to see if I just have too many Sims in the world/save file since I have mods that prevents Sims getting culled, more than 8 sims in a household, and triplets/quadruplets and it was still doing it the moment I started a new household in a new save/world.

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    The card you have is not very strong. 

    Was it any better on low graphics and laptop mode ?

    Have you tried renaming the whole user folder and starting a new save that way ?

    • Nikki942's avatar
      Nikki942
      9 years ago

      As I've said, putting it on laptop mode AND having all the graphic settings on the lowest it could be didn't do anything. I'm not sure what you mean by renaming the whole user folder? I just clicked new game.

      • crinrict's avatar
        crinrict
        Hero+
        9 years ago

        Not the slightest bit better ?

        Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

        You won't loose anything. Just make sure to not delete any files  and make a backup.

        Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

        • Options.ini (or just re-set all your settings manually)
        • Tray Folder
        • Screenshots/Videos/Custom music
        • Rest of the save games (leave out slot_00000001.save which is the autosave)
        • Custom content like clothing, hair, skins, make up ....
        • Mods (one by one, making sure they all still work)

        The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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