sims 4 not opening

hi. 

since Thursday last week my game won't open.

i have cleared the cache, tried the moving to desktop and it still won't open. I don't have any mods currently or add ons. 

the game  won't open from the ea app either. it doesn't show on my task bar. 

opening from steam itll say running for about 10 seconds then it will stop.

i haven't actually seen the loading screen since Thursday last week. I am worried about losing my saves lol 

I'll attach the dxdiag. I'm not very technically savvy. so apologies.

thank you 

 https://docs.google.com/document/d/1HMHQd96gXkiEe4O2-ozIeLNCH67OhXSh_6lDG7rmwhs/edit?usp=drivesdk