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levijonescc's avatar
7 years ago
Solved

Sims 4 pack NOT in the queue list and not installing! (with screenshots)

I bought all the expansion packs somewhere on August 2018 via the Sims 4 official store (www.ea.com/games/the-sims/the-sims-4/pc/store). As it should, my game library updated on origin and proceeded to download the sims 4 and all the expansion packs. When it finished, I launched the game and on the main menu, I saw on the badges that I own every expansion packs, as it should.

Now here's the problem, when I create a new game, I saw that San Myshuno is not in the world map! And the City Living items and objects are not there also. It keeps telling me that I don't have it installed or try to fix it.

So I opened my origin account and I saw that I correctly bought the expansion packs even the City Living since the button is showing "Details" instead of prices. But I don't know where to click to download City Living, since every pack has a "installed" sign instead for that one.

I checked the forums for answers and the best I got is to "repair" the game and I did just that. But when it was repairing, the queue list didn't even contain the City Living pack, so how can it repair and download that?

Someone please help me. I can't even issue a refund for expansion packs!

SCREENSHOTS:

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