Hi ... I have a problem . I can not know why ??? I have hp laptop with 1/ core i5 2/ ram 4 3/ intel HD 40000 ...&... ATI Reodon HD 8670 when I am about to start playing the game ... a message appears https://scontent-a-lhr.xx.fbcdn.net/hphotos-xaf1/v/t1.0-9/10625128_1550781918474646_7755560726200110427_n.jpg?oh=159a129fb81f03e45197d95b5b3550b2&oe=5490EF45

I'm not sure exactly either, but there must be a setting on Catalyst to force the use of the graphic cards as opposed to the chipset.I'm pretty confident this is the source of your issue. 🙂

Make sure the game runs on the card and not the chip. Don't know how to do that on AMD. Also did it never work or is this something that started afer a while ?

There are several steps offered in this thread on tomshardware, I would suggest you give them a try: http://www.tomshardware.co.uk/forum/367868-33-built-radeon-7670m-intel-4000

Could you detail which of these steps you'Ve followed, specifically? From experience, once the GPU is assigned to the game, the problem goes away.

@mthunder22 Let's see if a DXDiag reveals anything. To gather a DXDIAG on your computer, please follow the steps below: 1. Press and hold the Windows key and the letter R on your keyboard 2. You will see a Run box in the lower-left corner of your screen 3. Type dxdiag in the text field 4. Click OK 5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below) 6. If your computer has a 32-bit version of Windows, that button will not be available 64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available. 32-bit Users will not have this as a visible option. Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues: The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab. Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date. If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and send it to an EA advisor for more assistance. 7. Click the Save All Information button, found on the bottom of the DXDIAG report 8. Save this text file to your Desktop if possible, then go to pastebin.com and copy the contents of the file. 9. Give us the link of the paste in a reply to this thread. 🙂

Sims 4 problem!!!!!!! | EA Forums

27 Replies

crinrict
Hero+
11 years ago
Make sure the game runs on the card and not the chip. Don't know how to do that on AMD.

Also did it never work or is this something that started afer a while ?
Anonymous
11 years ago
but I play them on high performance .. like this pic.
https://scontent-b-mxp.xx.fbcdn.net/hphotos-xpa1/v/t1.0-9/10428585_1551362241749947_2195285328368006629_n.jpg?oh=cffe28d83f388b9c65e1f98b4aa9d4c2&oe=548DF509
Anonymous
11 years ago
I'm not sure exactly either, but there must be a setting on Catalyst to force the use of the graphic cards as opposed to the chipset.

I'm pretty confident this is the source of your issue. 🙂
Anonymous
11 years ago
EA_Francois ..
what should I do to solve this problrm ???
Anonymous
11 years ago
There are several steps offered in this thread on tomshardware, I would suggest you give them a try:

http://www.tomshardware.co.uk/forum/367868-33-built-radeon-7670m-intel-4000
Anonymous
11 years ago
I am sorry
But
I have already done all that and nothing new
.. but I have fifa 15 demo and it's playing well
but the same problem with fifa 14
Anonymous
11 years ago
Could you detail which of these steps you'Ve followed, specifically? From experience, once the GPU is assigned to the game, the problem goes away.
Anonymous
11 years ago
of course
First

I opened configure switchable graphics .. And made it high performance

Second

I opened graphics properties .. then present ...then add present . .. then typed the name of it at "Name" .. and then choosed the game from application
Anonymous
11 years ago
@mthunder22

Let's see if a DXDiag reveals anything.

To gather a DXDIAG on your computer, please follow the steps below:

1. Press and hold the Windows key and the letter R on your keyboard
2. You will see a Run box in the lower-left corner of your screen
3. Type dxdiag in the text field
4. Click OK
5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6. If your computer has a 32-bit version of Windows, that button will not be available

64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available. 32-bit Users will not have this as a visible option.

Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:

The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab.

Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.

If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and send it to an EA advisor for more assistance.

7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible, then go to pastebin.com and copy the contents of the file.

9. Give us the link of the paste in a reply to this thread. 🙂
Anonymous
11 years ago

System Information
------------------
Time of this report: 9/24/2014, 19:24:21
Machine name:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Arabic (Regional Setting: Arabic)
System Manufacturer: Hewlett-Packard
System Model: HP 350 G1
BIOS: InsydeH2O Version 03.73.06F.12
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4016MB RAM
Page File: 3031MB used, 4999MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_21B8103C&REV_09
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name: oem11.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3907😛ci\ven_8086&dev_0a16
Rank Of Driver: 00E62001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay:
DXVA-HD:
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available