Sometimes when I download new Custom Content, my games fails to open and shows a message saying "Sims 4 Unexpectedly Quit" there on I have to delete all my new custom content that I spent time on finding which I find annoying. I fixed this problem myself a few months ago because The Sims 4 Team had no solution to the problem and to fix it I had to completly wipe my computer, lose photos, passwords and all things important to fix this game. I am not willing to do this again and am willing to spend my time trying to find a solution as The Sims 4 Team won't help.

Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without. After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

Sims 4 Quitting Unexpectedly | EA Forums

14 Replies

Phantomlover1717
Legend
9 years ago
We've had a new update, so maybe some old custom content is broken as well.

Could you try taking out your entire mods folder and placing it on your desktop?
Anonymous
9 years ago
Thanks for the help, but I want to continue playing with my CC and with it out of the folder I can't?
Phantomlover1717
Legend
9 years ago
Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.
Anonymous
8 years ago
thank you so so much this spared me a lot of distress and anger. :3 <3
Anonymous
7 years ago
After downloading CC I would continue to try and start sims 4 and it would always say it quit unexpectedly so I took that advice and deleted all the new CC and it still did the same and then put the whole mods folder on my desktop and it still won't work. I don't know what to do
crinrict
Hero+
7 years ago
Hi @emmaburneyy

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
sofbolcool
7 years ago
Same with me. I turned on the allow cc in the game but when i try open the game it just shuts down before i get in and say "The sims 4 undexpecdidly shut down":
crinrict
Hero+
7 years ago
Hi @sofbolcool

Sounds like you have some kind of cc/mod that makes the game crash

Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content to find out which one.
sofbolcool
7 years ago
I have no cc in my game i just turned on "allow cc". Now I can't get into the game.
crinrict
Hero+
7 years ago
Is your mods folder empty except for the resource.cfg ?