sims 4 will not update

my sims 4 will not update please give me a phone number so I can talk to a real person

zse706wyr8k4​  EA doesn't offer phone support outside of France and Germany.  If you want live chat or email support, start here:

https://help.ea.com/en/

If you'd like help on this site, let me know what happens when you try to update the game.  If you get an error message, please post a screenshot.  It's fine if it's not in English.

I have played sims on my PC for three years now, and have never had an issue with updates before. But when the natures calling event came out, my game showed no option to update on either the EA app or on STEAM. Without this update my game kept crashing only a few seconds after it loads live mode. I tried removing my mods but nothing changed. The only solution I found was to uninstall my game and reinstall it. Then it had the update and ran smoothly.

When the next update came out (the one preparing the game for the Enchanted By Nature expansion pack release) my game once again showed no option to update. I then uninstalled and reinstalled the game, and it reinstalled with the update.  

This is very frustrating having to uninstall and reinstall the game, waiting nearly an hour for this to complete, every time an update comes out just so my game will run.

You have both EA App and STEAM flagged.  They are seperate platforms.  Which platform is this occurring with?  

Hello.

I opened the EA app to update the game, then the update is complete.

Then I click launch and a window opens saying to accept the terms of play. I click continue, it starts updating again, the terms of play window reappears and so on.

The game won't start. Keep saying update required, but also update completed.

Nicky001​  Try repairing the game instead.  Clear the EA App's cache first:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thank you, Today everything is working.

Hey, I'm not able to find the most recent game update like the one to fix the bugs caused by the new pack? The EA app doesn't show me the option to update my game ?

My game is still on version 1.115.235.1020 and there’s no option to update it in the EA app. This has never happened before, all updates previously have been fine, in the app the ‘play’ button said ‘update’ when one was required. The app is online, automatic updates are still set to on, I’ve repaired the game, I’ve restarted the app and my machine and I’ve cleared the cache in the EA app. Is there a way I can force the update either in the EA app or not?

I’m having this issue too. Logged into EA just now (thought I would leave it a few days since patch so mods get updates), no option to update game.