Sims 4 won't download on EA app
I can't seem to find anyone else who has experienced this on the different forums etc. I haven't played the sims 4 for a few months and last time i played it was on Origin and it always worked perfe...
Forum Discussion
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) e34c38e6-b1f9-442d-835c-2f5daba58f57
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 01.09.23
Summarize your bug I wanted to reinstall my sims 4, since it wouldn't start up. It kept saying that there was a problem on the EA side. I've tried everything to get it running but nothing helped, so I decided to reinstall it. But now the game won't even install. I've cleared my cache and the EA app is up to date. I tried to disable my antivirus but that didn't work either. Whenever I try to download it, it gets stuck on repairing and won't go further and after a few minutes it says that there has been a problem with the download and that I should give it a few minutes. I waited overnight but it's still not working. Also I have a lot of free space on my disk so that shouldn't be a problem. Please help me solve this.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to download The Sims 4
What happens when the bug occurs? A window pops up saying something went wrong with the download and saying that I should try again in a few minutes
What do you expect to see? The game to download and function
I wanted to reinstall my sims 4, since it wouldn't start up. It kept saying that there was a problem on the EA side. I've tried everything to get it running but nothing helped, so I decided to reinstall it. But now the game won't even install. I've cleared my cache and the EA app is up to date. I tried to disable my antivirus but that didn't work either. Whenever I try to download it, it gets stuck on repairing and won't go further and after a few minutes it says that there has been a problem with the download and that I should give it a few minutes. I waited overnight but it's still not working. Also I have a lot of free space on my disk so that shouldn't be a problem.
Please help me solve this.
@formanv I've merged your post with another thread for this issue. Please try the suggestions and provide the information requested in post 2.
I tried installing it on both local disk(C) and on my SSD, but neither worked. I also tired installing it on clean windows 10 and 11, but sadly nothing. Other games installed fine. Well except my the sims 3 add-ons. The Sims 3 got installed, but an error showed when I tired to download add-ons. The Sims 4 is still stuck on preparing
@formanv Your dxdiag shows that the graphics driver for your iGPU isn't installed properly. While this shouldn't affect the EA App's ability to install games, it's still worth manually installing the appropriate driver to avoid other potential problems. You can find it here:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before doing anything else.
If you'd actually like the iGPU disabled entirely, do that through BIOS rather than simply uninstalling the driver.
Your G drive, the 500 GB 860 Evo, is also almost completely full. I don't know whether that's intentional or the result of a failed attempt to install Sims 4, but that should be addressed before you try to run any programs installed on G. It obviously shouldn't directly affect your attempts to install on C unless you have an unusual system configuration, but some leftover Sims 4 files on G might be a problem. Please clear at least 20 GB space, ideally more like 50, and restart your computer.
For the Sims 3 issue, please use this thread:
@andy40953 Your laptop doesn't have enough free space on C to install Sims 4. Even though you're trying to install to a USB, the EA App budgets space in an odd and unnecessarily expansive fashion, so this could be a problem. Please try to clear another 8 GB or so, for a total of 25 free, if at all possible. The Sims 4 base game takes up just over 20 GB, and the EA App generates temp files. Please also try installing only the base game, at least at first.
Additionally, make sure your USB is formatted as NTFS.
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