Forum Discussion

rosamoi's avatar
4 years ago

Sims 4 won't launch, tried everything

Hey, 

I downloaded Sims4 on Monday and everything worked great. Yesterday I updated the game and after that the play button was greyed out. I tried troubleshooting and after reinstalling Origin the play button wasn't grey anymore but now when I press play I get an message: do you want this app from unknown publisher to make changes to your computer? TS4_ x64.exe
After I press yes nothing happens, the origin window just minimizes. 

I've tried pretty much everything I've found online, deleting origin the long way and reinstalling, deleting the game and reinstalling, clean boot, turned off bullguard, repairing the game, deleting cache files, deactivated the in game. Nothing works. Has to be the new update that broke it for me? Anything else i can do? Problem shouldn't be my computer either. 

I think I have the same issue as this user: https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-won-t-launch-TRIED-EVERYTHING/m-p/10002527#M206243

DxDiag file attached. 

17 Replies

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,484 PostsLatest Activity: 2 days ago