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Eshja's avatar
Eshja
New Novice
5 years ago

Sims 4 won't open with any mod

Sul sul,

so my game won't open with any mod, it doesn't matter if that's a small file with some hair or script mod like MCCC. I made sure I'm trying updated mods, but it still won't work.

This is the error I'm getting: 

"Unable to start:

Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin.

[de4ee14f:29f00e76:00000000:00000000]"

What I've tried so far:
Testing if it launches with different mods

Repairing the game

Reinstalling the game

Deleted whole folder in documents before uninstalling

Without mods my game is working fine but I would really appreciate any help.

10 Replies

  • @Eshja  Do you happen to have your Sims 4 user folder on an external hard drive or USB stick, and if so, how is the drive formatted?  Do you run the standard version of Sims 4 or the Legacy Edition?

  • Eshja's avatar
    Eshja
    New Novice
    5 years ago

    Hey, no, I don't have it installed on any external drive and it's a standard version.

    I just bought a new PC and just installed the sims, but I launched it first time with copy of my old mods (I updated them but could forget about some) and the rest of sims user files, if that makes any difference.

  • @Eshja  Please test with a new Mods folder, as in, let the game spawn one fresh.  Download a new copy of one mod that you know is updated and see whether it works.

  • Eshja's avatar
    Eshja
    New Novice
    5 years ago
    @puzzlezaddict I did that and it didn't work.
    Deleted the folder, launched the game, created a sim, played for a sec, saved and tried any mod again (updated one) and the same error appeared. :c
  • @Eshja  Do you have OneDrive enabled and set to automatically sync the contents of Documents?  If so, please either disable auto syncing or disable OneDrive entirely.

    https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85?ui=en-us&rs=en-us&ad=us

    If that doesn't help, try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Eshja's avatar
    Eshja
    New Novice
    5 years ago

    @puzzlezaddict  I uninstalled onedrive before installing the sims so there shouldn't be a problem there.

    I tried running it in offline mode with wifi disabled, didn't help either.

    So I'm attaching my dxdiag file.

    (Thank you for your time btw 🙂 )

  • @Eshja  Do you happen to have Windows set to compress Documents, or the Electronic Arts folder or the Sims 4 folder inside, to save space?  You can right-click on any folder and select Properties, then under General, click Advanced and look for an entry that says "Compress contents to save disk space."  If this is enabled, it could prevent the game from reading certain files correctly.  Please check your C drive as well; the option should just be under Properties > General.

    Additionally, your dxdiag lists a number of Windows update errors.  So it's a good idea to run a couple of basic checks on your Windows system files, then manually run any updates.

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here
    • Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.
  • Eshja's avatar
    Eshja
    New Novice
    5 years ago

    @puzzlezaddict 

    None of the files you mentioned had the compress option checked.

    DISM.exe /Online /Cleanup-image /Restorehealth  - no errors there,

    sfc /scannow - told me to update my windows so I did that and tried it again, this is the outcome:


    I'm attaching the log mentioned above

  • @Eshja  Okay, with sfc having repaired some files, please test the issue again, also in a clean user folder with a single mod you know has been updated for this patch.  If it still doesn't work, let me know.  I may have to get back to you on this one though—I think I need a second opinion.

  • Eshja's avatar
    Eshja
    New Novice
    5 years ago

    @puzzlezaddict  Yea, sorry, I forgot to mention, I did test it after all of that and it still doesn't work. With clean folder, with a few mods which I'm sure are updated (MCCC 7.5.3 and some hair cc, only single mod at once). I even tried reinstalling origin and sims and added sims files to windows defender exceptions - nothing works :c.