Sims Delivery Error Code: 00000008:0000000000000000

@camarobabeplayer  What antivirus do you use?

I just have standard windows defender that I am using. 

@WAFFLEBRAIN  Then add exceptions within Norton.  I don't have a guide handy, but you can find one on Norton's website.

Hi,

Problem:

Since the March 13, 2023/Infant Patch/Update, I have been receiving a "Sims Delivery Error," which I have never had before. I have looked through previous posts but have not found a solution. The error occurs 100% of the time within 1 minute of start-up of a saved game OR New Game.

Background: 

I am running the latest Sims 4 version (incl. the March update)

EP include (NOTE: I have not installed the Growing Together Pack as I have already been having so many issues with juts the patch): 

High School Years 

Cottage Living

Snowy Escape

Island Living

Seasons

Cats and Dogs

Get Famous

Get Together

Get To Work

City Living

Game Packs Include:

Realm of Magic

Werewolves

Parenthood

Vampires

Dine Out

Spa Day

Outdoor Retreat

Stuff Packs:

Paranormal

Toddler

Fitness

Bowling Night

Backyard

Kids Room

Spooky

Movie Hangout

Cool Kitchen

Perfect Patio

Luxury Party

Free:

Holiday Celebration Pack

MODS/CC

I had a variety, including CAS CC, Build CC, MCCC, WW, Basemental, Health Redux, etc.

What I have tried: 

- I updated ALL mods that had been given updates

- I checked for mods that might be broken or incompatible

- I checked for broken CC

- I removed ALL Mods and ALL CC, cleared anything in the cache files, deleted onethumbnail and locathumbcache , and tested in brand new game with nothing but the EA DLC, and the Sims Delivery Error still came up. 

I have attached pics below of what I am seeing, in case that gives you any more information. 

Please help - Nothing really bad seems to happen(yet) if I just play on despite the SDE, but I do not want my gam eto break or lose any of my long term saved games. 

Thanks,

C

@Player_1g1vsoqr  I've merged your post with another thread on the same issue, with the same error code.  Please try setting exceptions for TS4_x64.exe and EADesktop.exe in your antivirus.  If you only use Windows Defender, and Controlled Folder Access is active, set exceptions there, but no need to enable it if it's not already running.

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

If this doesn't help, and OneDrive is running, try pausing syncing.

https://support.microsoft.com/en-us/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3

I have Norton. I added the exceptions exactly as written. Still the same problem.

I’ve had no gallery access or sims deliveries in months. I get this error code when I try the sims delivery. I’ve tried allowing certain files via my antivirus, as was suggested in another thread. I’ve uninstalled all my mods/CC. I don’t know what to do at this point. I use EA to launch the game. I’ve tried repairing the game through there as well. At this point I don’t know what to do. I think this actually started well before the infant update that’s been causing others problems.

@AstoriaRose  Try pausing OneDrive syncing before launching Sims 4.  You can do so by right-clicking on the OneDrive icon in the lower-right corner of your screen, selecting Pause syncing, and choosing whatever time frame works for you.