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f8e0f99e3e6769b's avatar
f8e0f99e3e6769b
8 months ago
Solved

Sims expansion not appearing as purchased or in add ons

I purchased the Sims 4 Get Famous expansion pack through the EA app on Saturday and it isn't appearing in my add ons, it does show that the purchase was completed in my order history and I have the e...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @f8e0f99e3e6769b4  Try contacting EA customer support to see if anything's blocking the pack on the account end.  For example, a bad copy (i.e. a cancelled code from a third-party seller) or failed purchase might block a legitimate copy.

    I would suggest using live chat rather than email.  If you don't see the option, choose a slightly different category of issue.  Alternately, open the site in a private browser window, do NOT sign in, and choose to continue without a login.  That typically gives you the live chat option.

f8e0f99e3e6769b's avatar
f8e0f99e3e6769b
8 months ago

Yep I have tried multiple times checking the EA app Add ons, it's been a couple days since I purchased it now so I actually check it pretty frequently and I just checked again. It just doesn't appear at all I see my other Sims DLC just not the new one. Thank you for trying to help though 🙂

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

@f8e0f99e3e6769b4  Try contacting EA customer support to see if anything's blocking the pack on the account end.  For example, a bad copy (i.e. a cancelled code from a third-party seller) or failed purchase might block a legitimate copy.

I would suggest using live chat rather than email.  If you don't see the option, choose a slightly different category of issue.  Alternately, open the site in a private browser window, do NOT sign in, and choose to continue without a login.  That typically gives you the live chat option.

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