I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not fixed. Thanks
Sure thing! Go to "Marketplace" then to "My Collection" and you'll see your packs deactivated or active then click on "Pack Selection" and check off the ones you want to activate or deactivate
I literally bought the game today and it will not activate, the purchase went through, I've restarted the app, I've repaired the add Ons, I've cleared the cache, i even went through and uninstalled sims 4 and the EA app. Genuinely what else can i do to solve this i just wanted to play with the expansion pack and nothing i have done has worked.
I'm also having this issue but with at least 20 add ons. I've been trying to fix mine for now 4 hours and I'm beyond defeated.
I downloaded three expansion packs and downloaded them but the game says i still need to install them. I deleted the base game and reinstalled it since my expansion packs would have to reinstall as well and that didnt work either
I successfully pre-ordered ot, installed it in the EA-app, I cleared my cache, I even tried to restart my game after pulling all my mods from the Mods folder on my PC, and I still can't access the pack.
Game does not recognize my Hobbies and Businesses pack even though it shows in my library on the EA site. I have uninstalled and reinstalled the pack but my game still does not recognize it.
Commenting to find a solution
If this is after today's update I found my packs in the Marketplace. They said they were deactivated so I had to activate them and the game then registered them
OMG I just spent the most unhelpful 30 minutes with a support person from EA & this fixed my issue!! TYSMMMMM
msomers83 Would you mind posting a screenshot or two of what you found? A few different people have reported the same issue, in this thread and elsewhere, so it would be helpful to be able to point them to a specific setting.
tiramisu280 Gailbaby22 06c40722f4b8ed8d hkewzd3qooe0 Katerin_Starving d789e76131c65121 squashy-bubble13 Please see the post from msomers83 for where to look.
Sure thing! Go to "Marketplace" then to "My Collection" and you'll see your packs deactivated or active then click on "Pack Selection" and check off the ones you want to activate or deactivate
