I've had this problem since the big update with marketplace that messed up all my cc and how my library would load (this has been fixed though).I've tried multiple things, changing wifi, restarting everything (laptop, ea, steam, sims), removing all mods, even waiting 20 minutes just for it to tell me it failed.It effects both the gallery and the marketplace. I'd like to be able to use at least the gallery (though marketplace would be nice too).Any tips? I'm open to anything as long as it doesn't crash my laptop lol.

DinosaurDuckk amethyst1996 Please clear some Windows temp files: Click Windows key-R, and a run box will appear in the lower-left corner of the screen. In the new window, type or copy & paste "%temp%" (without the quotes), and enter. Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder. Delete all files and folders inside. If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again. If that alone doesn't help, uninstall and reinstall the EA App.

Sims won't connect to internet/go online

31 Replies

amethyst1996
New Traveler
23 days ago
I have also been experiencing the same issue since the July 3, 2026 update. I have tried fixes found in the EA Forums when this happen nearly a year ago and I still can't seem to remain online once I have reached the main screen after launching the game from the EA App.
amethyst1996
New Traveler
23 days ago
Ever since the June 30, 2026 big update, I cannot connect to game after launching to main menu. It shows my status as "offline" even though I am "online" in the EA App. When I select to open the MarketPlace or open the Gallery, a box pops up and I am prompted to either "stay offline" or "connect". I chose to "connect" and the game just seems to stay in a loop of attempting to connect until I select "stay offline" which stops the game from attempting to connect. I have attempted multiple manner of fixes: repair the game; clear the cache via EA App; repair EA App; delete localthumbcache.package; remove old Sims 4 folder and start with fresh folder devoid of mods; checked my firewall (which Sims 4 has permissions); powe-cycled router. None of these fixes have restored connectivity when in game. I am playing on PC, and my Sims 4 version is 1.125.59.1030 DX11.
puzzlezaddict
Hero+
23 days ago
DinosaurDuckk amethyst1996 Please clear some Windows temp files:

Click Windows key-R, and a run box will appear in the lower-left corner of the screen.

In the new window, type or copy & paste "%temp%" (without the quotes), and enter.

Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder. Delete all files and folders inside.

If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again.

If that alone doesn't help, uninstall and reinstall the EA App.
crinrict
Hero+
22 days ago
Hi amethyst1996

moving this to PC tech for troubleshooting help.

There's some general tips in this thread: Gallery Connection Troubleshooting/ Status: Online | EA Forums - 8570468
anestezia-just
Traveler
22 days ago
I ran into the same problem. The EA app is online, but the game won't connect to the network.
amethyst1996
New Traveler
22 days ago
puzzlezaddict Thank you for the solution! Following your instructions to clear out the Temp folder resolved my connectivity issue - I'm back online in-game.
amethyst1996
New Traveler
22 days ago
crinrict Thank you for the general tips but I was able to resolve the issue by following the instructions given by puzzlezaddict (on a post by DinosaurDuckk who is experiencing the same issue) by clearing out the Temp folder within the C:\Users which resolved my connectivity issue. I'm back online in-game.
telemwill
Seasoned Ace
20 days ago
I just wanted to add that I was having the same problem and saw this. I deleted the items in the task folder. A few items wouldn't delete until I went into task manager and ended anything labeled EA. I assume that was the app running in the background. This solved the problem for me. Thank you puzzleaddict!
pol1nka67
Seasoned Newcomer
19 days ago
Hello,
I have a problem with The Sims 4 on PC.
The game is always offline. When I open the Gallery, I see the “Connect” button. After clicking it, it loads forever and never connects. The Gallery always shows “No Results”.
EA App is online and I am logged into my account. The Sims 4 Gallery also works normally in my web browser.
I have already tried all standard troubleshooting steps:
Repaired the game.
Cleared the EA App cache.
Created a completely new The Sims 4 folder in Documents.
Tested with a different EA account.
Tested with a different internet connection (including a mobile hotspot).
Disabled antivirus and checked Windows Firewall.
Reset Winsock and flushed DNS.
Checked the hosts file.
Reinstalled the game.
None of these steps changed anything.
The problem started suddenly. The Gallery worked normally before, and then one day the game could no longer connect to EA online services.
Since the Gallery works in my browser and EA App is online, it seems that only the game itself cannot authenticate with EA online services.
Has anyone experienced this issue or is there any additional troubleshooting that I can try?
Thank you.
AlinaSnou12
Traveler
19 days ago
I have the same problem. I wanted to go to the marketplace, but the game doesn't catch the Internet.