Hello, * game company. I downloaded Sims4 and it won't start. What should I do? The moment the title and music play, the game crashes. No error code. I'm going to try everything I can, changing to DirectX 11, redownloading, etc. So I'm asking about your * platform. From a player
@wlgvslurdbe2 Please run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I'm Japanese, so I can only post in Japanese, but I'd be grateful if you could help me out. @puzzlezaddict
@wlgvslurdbe2 I need the full dxdiag, saved as a text file. It's fine if some of it is in Japanese because almost all of the important info is in English or close enough.
Is this okay?
@wlgvslurdbe2 Yes, that's exactly what I wanted. Please uninstall Razer Cortex, which is crashing. If that doesn't help, uninstall any other Razer apps you have. You may be able to reinstall them later, but test Sims 4 without them present first.
If you still can't play, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
障害が発生しているアプリケーション名: TS4_x64.exe、バージョン: 1.111.102.1030、タイムスタンプ: 0x67367823 障害が発生しているモジュール名: バージョン: 7.1.0.0、タイムスタンプ: 0x674f6001例外コード: 0xc0000005障害オフセット: 0x0000000000110e10障害が発生しているプロセス ID: 0x0x8D74 障害が発生しているアプリケーションの開始時刻: 0x0x1DB510644AC3392障害が発生しているアプリケーション パス: D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64 .exe障害が発生しているモジュールパス: NvCamera64.dllレポートID: aef7e509-3dc9-48fd-b4b5-ffbf07f4c198障害が発生しているパッケージの完全な名前: 障害が発生しているパッケージに関連するアプリケーション ID:
si this OK?
@wlgvslurdbe2 That's fine, I translated the text. The crash happened because of a problem with a component of the Nvidia graphics driver (NvCamera64.dll), so please do a clean uninstall and reinstall of the driver. Here's how:
If you get another crash, please post the same Reliability Monitor information from the newer crash, or if it's the same as the previous crash, let me know. But make sure it really is a new crash and not an older once, since the RM doesn't always update immediately.
Community Manager
