Forum Discussion

Brandonr91's avatar
Brandonr91
11 years ago
Solved

[Solved] Crashes Nightmare: Please Fix (With thorough documentation)

I've spent an inordinate amount of time with your technical support on the phone. I've been elevated to Tier 2 and have spent over 7 horus on phone with EA since the rise of this issue (09/09/2014 to...
pc
  • Brandonr91's avatar
    Brandonr91
    11 years ago
    I think I fixed my Crashes! Holy cow.. 2 hours play no crash....

    What I did - removed Razer Synapse completely - re-installed clean, but it still crashed... and then proceeded to disable it's start up with autoruns. Ever since then no crash!

    So, ladies and gentlemen if you have ANY software that directly interfaces with the game it might cause a crash even if it is not active at the time of your game-playing. I would suggest that programs like Razer Synapse , Logitech Game Configuration, etc be uninstalled, re-installed and then removed from system start-up. However, these crashes were not happening prior to Sep 9th patch - So, something in the game code is not working correctly with software that tries to interface with games since last patch!

    I hope this thread and this final post helps those still having issues!
Carbonic's avatar
Carbonic
Hero+
11 years ago

I believe those errors normally occour when a background program is messing with your active program, in this case, The Sims 4.

First of all, I see you already run a nice and fairly updated system. But please make sure you have everything fully updated, like harddrive firmware (if it's an SSD), motherboard drivers (I can see it's an Intel based system so www.intel.com/p/en_US/support/detect might come in handy in case as well as your motherboard's brandname site), etc.

Secondly, you should try and disable all 3rd party software and services running in the background, also called a clean boot:

http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Lastly, you might want to check your memory for errors ( http://www.memtest86.com/ ) and disable all overclock (if any).

Let me know if this helps or not🙂

ManicGlitter's avatar
ManicGlitter
11 years ago

We shouldn't have to reprogram our computer to get a game working! I'm having the exact same problems, and EA isn't doing a thing about it at all! They do not care now that they have our money. I cannot play this game at all, and they won't give me a refund. I will never ever buy or play another EA game ever again!

  • Brandonr91's avatar
    Brandonr91
    11 years ago

    Well, I do believe that with time and modder resources this game will be very good in it's final stages by which point the product will sell for half the price and one can pick and choose. I would buy all expansions that are content filled and add to the game (subjecticely speaking). However, you are also right that we should not have to reprogram out computers. The steps and level of documentation I have provided are beyond what any customer (what about those who are less savvy?) should have to do.

    In my mind it's completely senseless. The game worked wondefully at launch, I percieved no need for a patch. Yet, come the 9th my game is broken down to 10 minute stretches. It strikes me as odd that they are not offering roll back options...I'm now thinking crack your legal game - install again from another source. You paid for this already mind you... Since EA is taking sweet their sweet time I am seeking alternative methods to play the game I paid for, and a rollback sounds mighty fine. I can firewall Origin and Sims to death and launch the game (launch software version). It's funny how quickly they roll out a patch that breaks a game, but can't roll back or release a hot fix when tons of people suddenly have issue because of the first patch... 

    • Carbonic's avatar
      Carbonic
      Hero+
      11 years ago

      Well, I didn't mention any programming, just a few tests to make sure your hardware is properly working and updated and a test to see if this crash is related to interfering background programs/services so I can send it along to EA who can send it along to Maxis (if we find out what interfer they can reproduce it an fix the error quickly).

      And Yes, I don't work for EA, this is a community based forum after all, and yes I agree that games, PC's and other software ideally should work together in all the, going towards infinity, ways to combine them but sadly they don't, so please, while I know it's nice to vent ones anger, please just mention if my suggestion works or not, I have no power over EA, MAXIS and the way they do things 🙂 If you want to went, you should probably do it in the general discussions part of the official Sims 4 forum:

      http://forums.thesims.com/en_US/

      • Brandonr91's avatar
        Brandonr91
        11 years ago

        I don't mean to come off as vulgar or ungrateful. Thank you for taking your time to reply in the first place. I just ask you understand I've thoroughly documented what I've done and I've done a lot. I am also certain of my hardwares stability.

        However, your answer was at least helpful in that did mention firmwares for SSD's and you also ask for specific vendors. Thank you for trying to at least point me in the right direction. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,871 PostsLatest Activity: 5 minutes ago