Forum Discussion
jpkarlsen
3 years agoHero (Retired)
If you just deleted the games program files all saves will be fine. If you however deleted the user files in documents\electronic arts\the sims 4 then you have lost all your content unless you have a backup some where.
- 3 years ago
I did not backup anything and was told to delete the game files as well, do you know where you can demand compensation?
- jpkarlsen3 years agoHero (Retired)
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
- EA_Solaire3 years ago
Community Manager
Hi there @Akiko1856,
Would you please send me a direct message so we can look into this a bit further?
- 3 years ago
Sure, but how do I send a direct message here?
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