@Bee3737 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether you have the same issue. You can transfer your saves and other content to the new folder if you want, but leave that until after you've confirmed that the game is no longer crashing.
If you get a crash in the new Sims 4 folder, please let me know whether you use OneDrive, and if so, how full it is. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I did post the DxDiag but no response with how to fix. I noticed it's the gallery I'm having problems with. Ever since the last patch update, I have not been able to play my game. When I'm in build mode and try to save into my library it kicks me off. I cannot upload to the gallery.
@Bee3737 I don't know where you posted the dxdiag, but I can only see this one from tonight. At any rate, please answer my other questions: does the clean folder help? Do you use OneDrive, and if so, how full is it?
@Bee3737 If OneDrive is currently inactive, then don't turn it on; it'll only cause more problems. If it's already on, that's another matter.
When the game crashed as you tried to upload to the Gallery, was that in a clean user folder, or had you put back some of your existing content? If the latter, please try uploading again in a clean folder. You can make something simple and take it down again afterwards.
The crashes in your dxdiag are access violations, which are unfortunately quite common and generic. One cause is bad mods or custom content, but there are plenty of others as well.
Community Manager
