The sims 4 can't run on my pc

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

You don't need to download it. Once it's on your account, it's yours.

You only need to download it if you want to play it. Maybe your computer is too low in specs.