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elinbjuhr's avatar
4 months ago
Solved

The Sims 4 Game keeps crashing

My game keeps crashing. It's different for each time how long into the game it crashes but it seems to be mostly in building mode. It freezes for a few seconds and then crashes. 

I'm really not technical so I have no idea what to do and also english is not my native language which makes it even harder when I have to understand weird "technical" words. I tried uninstalling the program and reinstalling it but its still the same. Don't have any mods. Bought the computer completely new about a week ago. 

Attached the DxDiag file to this post. Can someone please see if they can help med? 

  • @elinbjuhr  Thanks for the dxdiag, which lists an error specific to running Sims 4 in DirectX 9 mode.  Try forcing the game to use DirectX 11 mode instead.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

2 Replies

  • @elinbjuhr  Thanks for the dxdiag, which lists an error specific to running Sims 4 in DirectX 9 mode.  Try forcing the game to use DirectX 11 mode instead.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

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