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Nukke1992's avatar
Nukke1992
Rising Novice
3 months ago
Solved

The sims 4 keeps freezing

Hi. I don't have any mods or CC installed. I have all packs except the new ones that came this month. I try to play the game but it keeps freezing and makeing my whole computer freeze at the same time.

I have tried cleaning the save files and several times used the EA app restore game function but nothing helps.

crashing
ea app
never cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    Nukke1992​  That's a breakpoint error from the EA App itself.  So please clean-uninstall the App using Revo Uninstaller (the free version is fine), and restart your computer.  Download a fresh copy of the App installer, and run it as an admin: right-click the download and select "Run as administrator."

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  • Nukke1992's avatar
    Nukke1992
    Rising Novice
    3 months ago

    I moved my saves to desktop and started a new game and this time it froze after/while saveing and then shut the game down without makeing my whole computer freeze with the game. Just took the DxDiag and didn't check if it really saved the game or not. Going to check it right now.

    it did download the save and it worked for a while. desided to put houses from library and gallery to newcrest and after i filled every lot and trying to check on build-mode one of the lots the game crashed while loading the lot. it also restarted my computer. i can put a new dxdiag that i ran after this crash?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    Nukke1992​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If the game freezes again, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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