Forum Discussion
I also had this problem except it happened when I was traveling from lot to lot in the game and it isn't allowing me to quit at all.
- 8 years ago
If playing with mods and custom content, move your mods folder to the desktop, clear your game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting.
Try playing the game again to test without the mods folder. If it loads okay, it may be that some of the mods/cc have become outdated.
How to Delete Cache Files
https://sims4.crinrict.com/en/2014/09/delete-cache-files/Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.
Disabling or turning off both mod/cc options isn't enough of a test.
Try the 50/50 method:
1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.
How To Find Problem Mods and CC
http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_ContentIf you've already been through your mods folder and cleared the game cache, try the tips below:
1. Repair Game:
In Origin > Games Library, right-click on Sims 4 and select Repair.2. Turn off Origin in game:
In Origin - Application Settings - Origin In-Game. Turn this off. As sometimes it causes issues with the game.3. Start the game in Windowed mode:
In Origin - Games Library tab, right-click on Sims 4 and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay.If this doesn't help, please give us some information on your computer? https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)
With this information we can see if there's any hardware or driver issues.