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silsetto007's avatar
silsetto007
7 years ago
Solved

Unable to access Gallery since 13 November 2018 patch

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.47.49 What expansi...
pc
  • crinrict's avatar
    crinrict
    7 years ago

    Hi @silsetto007

    moving to tech for troubleshooting

    did you check if your antivirus/firewall is blocking the connection to the Gallery ?

crinrict's avatar
crinrict
Hero+
7 years ago

Hi @silsetto007

moving to tech for troubleshooting

did you check if your antivirus/firewall is blocking the connection to the Gallery ?

  • silsetto007's avatar
    silsetto007
    7 years ago

    I'm using Panda Dome... it's not very user friendly but nothing seems to be blocking the Sims 4 that I can see!

      • silsetto007's avatar
        silsetto007
        7 years ago

        Managed to solve the issue. It was indeed my antivirus / firewall blocking access. Once I added the ts4.exe file to the list to be excluded from the rules all worked fine and I had full access again. Thanks anyway!

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