Unable to Install The Sims 4 After Account Recovery

Hello,

A few days ago, my account was hacked, and I lost all my games. My library was completely empty. Thankfully, with the help of customer support, my games were restored. However, every time I try to install The Sims 4, I receive an error message. This issue doesn’t make sense because The Sims 4 base game is free.

Troubleshooting steps I have already tried:

• Installing the game from another account on the same PC – it works correctly.
• Installing the game on my account on another PC – it does not work.
• Clearing the cache.
• Uninstalling the EA App and running it as an administrator.
• Performing a clean boot of Windows.

Support has not provided me with any additional solutions, and I have over 3,000 hours in this game. I really don’t want to lose access to it because of a hack. Please help me resolve this issue.

I have attached an image of the error message for reference.